Frequently asked questions
When purchasing items that require a plinth, remember to also buy plinth legs.
Yes, all wall cabinets come with mounting brackets included.
Since we changed our white shade in August 2020, the previous white shade can only be ordered in one of our stores. The webshop only offers the new white shade. This applies to all items, including doors, cabinets, shelves, etc.
You can find them in our catalogue "Fronts & Accessories", which is available here. However, please note that the colour codes provided are the closest indicative colours and may not be the exact match.
We kindly ask you to send an email to firstname.lastname@example.org, and they will promptly send it to you.
Receiving / picking up goods
When you receive/pick up your products, you should immediately check that everything has been delivered and that there are no visible damages to the products or packaging. If there are any damages or missing items, you should immediately contact the delivery driver and HTH. You can either contact the nearest store or HTH's customer service at 88 37 81 81.
If you have chosen to handle the installation yourself, it is your own responsibility to ensure that the products are installed correctly. Each product is accompanied by a detailed installation guide. You can find the installation guides here.
If you have purchased a handleless kitchen with VH-7 handle profiles, you can find the VH-7 installation guide here.
If you choose to handle the installation yourself, HTH is not responsible for the installation.
Follow the installation instructions included with each product. Certain products require installation by an authorized installer.
If you have chosen to handle the installation yourself, HTH is not responsible for incorrectly performed installations.
Yes, HTH specializes in kitchens and can take care of everything from measurement to installation.
Warranty and complaint
HTH provides a 5-year warranty on cabinets and fronts, both on the surface and internally.
For all wire goods and moving parts such as rails, hinges, etc., a 25-year warranty is provided.
However, the warranty will be void if the products are not maintained as described in the maintenance instructions or if they are not installed as indicated in the installation instructions.